Professor Jason Cohen

Jason is Dean of the Faculty of Commerce, Law and Management and a Professor of Information Systems. He received his PhD in Information Systems in 2004 with a focus on IS strategy and planning. His research work is focused on information systems in organisations and e-commerce with over 65 publications in leading international journals and conference proceedings. These include Journal of the Association for Information Systems, Information & Management, International Journal of Information Management, Expert Systems with Applications, International Journal of Hospitality Management, International Journal of Medical Informatics, Electronic Commerce Research, and Internet Research, among others. He holds an National Research Foundation C1 rating. He has taught at both undergraduate and postgraduate levels in topics such as business process management, digital commerce, and IT management. He has supervised 40 masters students and 4 doctoral students to completion. In 2011, he was Visiting Faculty at the International Centre for Health Innovation at the Richard Ivey School of Business, University of Western Ontario. He was previously head of the Information Systems division in the School of Economics and Business Sciences (2004-2010) and then Assistant Dean Research (2015-2019) supporting the Faculty to establish a new research culture and grow its research output. Jason was also previously Deputy Dean in the Faculty (2018-2022).

Understanding the dark side of gamified interactions on short-form video platforms: Through a lens of expectations violations theory
Technological Forecasting and Social Change
2023/01 | journal-article
DOI: 10.1016/j.techfore.2022.122150
ISSN: 0040-1625

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Information Processing & Management
2022/05 | journal-article
DOI: 10.1016/j.ipm.2022.102940
ISSN: 0306-4573

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Journal of Retailing and Consumer Services
2022/05 | journal-article
DOI: 10.1016/j.jretconser.2021.102900
ISSN: 0969-6989

A Test of Protection Motivation Theory in the Information Security Literature: A Meta-Analytic Structural Equation Modeling Approach
Journal of the Association for Information Systems
2022/01 | journal-article
DOI: 10.17705/1jais.00723

A Cross-Continent Analysis of the Invariance of Product Information in Cross-Border Electronic Commerce
Journal of Global Information Management
2021/11 | journal-article
DOI: 10.4018/jgim.289654
ISSN: 1062-7375
ISSN: 1533-7995

A Survey of DevOps in the South African Software Context
Proceedings of the 54th Hawaii International Conference on System Sciences
2021 | conference-paper
DOI: 10.24251/hicss.2021.814

Exploring the Structural Conditions Shaping Business-to-Consumer Electronic Commerce
Proceedings of the 54th Hawaii International Conference on System Sciences
2021 | conference-paper
DOI: 10.24251/hicss.2021.571

Understanding consumer intentions toward cross-border m-commerce usage: A psychological distance and commitment-trust perspective
Electronic Commerce Research and Applications
2020/01 | journal-article
DOI: 10.1016/j.elerap.2019.100920

Understanding information system success model and valence framework in sellers’ acceptance of cross-border e-commerce: a sequential multi-method approach
Electronic Commerce Research
2019/12 | journal-article
DOI: 10.1007/s10660-019-09331-0
ISSN: 1389-5753
ISSN: 1572-9362

International buyers’ repurchase intentions in a Chinese cross-border e-commerce platform
Internet Research
2019/11/01 | journal-article
DOI: 10.1108/intr-06-2018-0259
ISSN: 1066-2243

Motivational and Occupational Self-efficacy Outcomes of Students in a BPM Course: The Role of Industry Tools vs Digital Games
2019 | book-chapter
DOI: 10.1007/978-3-030-11641-5_45

A Meta-Analytic Structural Equation Modeling Test of Protection Motivation Theory in Information Security Literature
ICIS 2017: Transforming Society with Digital Innovation
2018 | conference-paper
EID: 2-s2.0-85041748423

Digitally connected living and quality of life: An analysis of the Gauteng City-Region, South Africa
Electronic Journal of Information Systems in Developing Countries
2018 | journal-article
DOI: 10.1002/isd2.12010
EID: 2-s2.0-85041832241

Tracing College Students’ Acceptance of Online Health Services
International Journal of Human-Computer Interaction
2017 | journal-article
DOI: 10.1080/10447318.2016.1244941
EID: 2-s2.0-84994119220

Trust and online consumer health service success: A longitudinal study
Information Development
2017 | journal-article
DOI: 10.1177/0266666916642507
EID: 2-s2.0-85011661188

Trust and risk in consumer acceptance of e-services
Electronic Commerce Research
2017 | journal-article
DOI: 10.1007/s10660-015-9205-4
EID: 2-s2.0-84946434086

Understanding trust and perceived usefulness in the consumer acceptance of an e-service: a longitudinal investigation
Behaviour and Information Technology
2017 | journal-article
DOI: 10.1080/0144929X.2016.1203024
EID: 2-s2.0-84979640990

An importance-performance analysis of hospital information system attributes: A nurses' perspective
International Journal of Medical Informatics
2016 | journal-article
DOI: 10.1016/j.ijmedinf.2015.10.010
EID: 2-s2.0-84955306083

Business process management and digital game based learning
AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems
2016 | conference-paper
EID: 2-s2.0-84987617457

Erratum to Trust and risk in consumer acceptance of e-services (Electron Commer Res, Doi 10.1007/s10660-015-9205-4)
Electronic Commerce Research
2016 | journal-article
DOI: 10.1007/s10660-015-9210-7
EID: 2-s2.0-84958045316

Health beliefs and the valence framework in health information seeking behaviors
Information Technology and People
2016 | journal-article
DOI: 10.1108/ITP-06-2015-0140
EID: 2-s2.0-85006489197

Youth Expectations of Smart City Living: An Importance-Performance Analysis of Young Residents’ Perspectives of City Government
Commonwealth Youth and Development
2016 | journal-article

Guest Editorial: Thematic Section: Issues in Educational Informatics: Renewing our Human Resources for the Digital Economy
The African Journal of Information and Communication
2015/12/15 | journal-article
DOI: 10.23962/10539/31061

Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives
Expert Systems with Applications
2015 | journal-article
DOI: 10.1016/j.eswa.2014.09.002
EID: 2-s2.0-84908042446

Matching task and technology characteristics to predict mHealth tool use and user performance: A study of Community Health Workers in the Kenyan context
HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015
2015 | conference-paper
EID: 2-s2.0-84938821513

The link between health governance models and global health innovation: An exploration of OECD nations
Advances in Health Care Management
2015 | book
DOI: 10.1108/S1474-823120140000017004
EID: 2-s2.0-84923866612

The relationship between user satisfaction, system attributes and the motivating potential of system use
Journal of Organizational and End User Computing
2015 | journal-article
DOI: 10.4018/joeuc.2015070103
EID: 2-s2.0-84944450484

Use and impacts of e-health within community health facilities in developing countries: A systematic literature review
23rd European Conference on Information Systems, ECIS 2015
2015 | conference-paper
EID: 2-s2.0-85007591719

A longitudinal study of trust and perceived usefulness in consumer acceptance of an eservice: The case of online health services
Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014
2014 | conference-paper
EID: 2-s2.0-84928648016

Adoption of cloud computing by South African firms: The role of institutional forces, absorptive capacity, and top management
ACM International Conference Proceeding Series
2014 | conference-paper
DOI: 10.1145/2664591.2664604n
EID: 2-s2.0-84958697312

Mobile-health tool use and community health worker performance in the Kenyan context: A task-technology fit perspective
ACM International Conference Proceeding Series
2014 | conference-paper
DOI: 10.1145/2664591.2664628
EID: 2-s2.0-84958689294

Participatory design of touch gestures for informational search on a tablet device
ACM International Conference Proceeding Series
2014 | conference-paper
DOI: 10.1145/2664591.2664594n
EID: 2-s2.0-84958701196

Trust in electronic-service providers: A meta analysis of antecedents
Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014
2014 | conference-paper
EID: 2-s2.0-84928630975

Trust, Risk and perceived usefulness in consumer acceptance of online health services
Proceedings of the 25th Australasian Conference on Information Systems, ACIS 2014
2014 | conference-paper
EID: 2-s2.0-84959495896

Trust, risk barriers and health beliefs in consumer acceptance of online health services
35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
2014 | conference-paper
EID: 2-s2.0-84923429532

An empirical study of patient willingness to use self-service technologies in the healthcare context
Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care
2013 | book
DOI: 10.4018/978-1-4666-3990-4.ch019
EID: 2-s2.0-84898118774

South African physicians’ acceptance of e-prescribing technology: an empirical test of a modified UTAUT model
South African Computer Journal
2013 | journal-article

The impacts of complementary information technology resources on the service-profit chain and competitive performance of South African hospitality firms
International Journal of Hospitality Management
2013 | journal-article
DOI: 10.1016/j.ijhm.2013.04.005
EID: 2-s2.0-84877102385

Trust and risk in consumer acceptance of e-services: A meta-analysis and a test of competing models
International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design
2013 | conference-paper
EID: 2-s2.0-84897800145

An empirical study of health consumer beliefs, attitude and intentions toward the use of self-service kiosks
17th Americas Conference on Information Systems 2011, AMCIS 2011
2011 | conference-paper
EID: 2-s2.0-84870322875

Chief information officers: An empirical study of competence, organisational, positioning and implications for performance
South African Journal of Economic and Management Sciences
2010 | journal-article
EID: 2-s2.0-77958529510

Cognitive, affective and behavioural responses to an ERP implementation: A dual perspective of technology acceptance and organisational change
ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems
2010 | conference-paper
EID: 2-s2.0-84870387781

Intentions to pursue a career in information systems and technology: An empirical study of South African students
IFIP Advances in Information and Communication Technology
2010 | book
EID: 2-s2.0-84925882405

Agile systems development and stakeholder satisfaction: A South African empirical study
ACM International Conference Proceeding Series
2008 | conference-paper
DOI: 10.1145/1456659.1456666
EID: 2-s2.0-70049106135

Contextual determinants and performance implications of information systems strategy planning within South African firms
Information and Management
2008 | journal-article
DOI: 10.1016/j.im.2008.09.001
EID: 2-s2.0-56049105154

The IS-business relationship and its implications for performance: An empirical study of South African and Australian organisations
2006 | journal-article
DOI: 10.1016/j.ijinfomgt.2006.06.002
EID: 2-s2.0-33751317994

Ethical Behavior and Information Systems Codes: The Effects of Code Communication, Awareness, Understanding, and Enforcement
International Conference on Information Systems (ICIS)
2004 | conference-paper

Environmental uncertainty and managerial attitude: effects on strategic planning, non-strategic decision-making and organizational performance
South African Journal of Business Management
2001 | journal-article