In August 2002, Matthew Thompson, head of the structured finance division at Rand Merchant Bank (RMB) faced an unusual dilemma. One of the top performers in his unit, Bruce Clarke, appeared to pose a significant threat to the team spirit of his division. While a remarkably talented individual, Clarke was difficult to get along with and eccentric in his ways. RMB’s dictum was “traditional values, innovative ideas”. Clarke subscribed to the “innovative ideas” part, but seemed to fall short when it came to “traditional values” – to a point where his behaviour was unacceptable.